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Interactive Voice Response Services and Solutions

Companies and organizations of all sizes from virtually every industry have made the move to using Interactive Voice Response (IVR) services to provide customer services historically performed by live agents.  

If you have a need for hosted IVR services, then you have come to the right place.  Our experienced staff is able to design and implement a custom Interactive Voice Response service solution that is not only efficient and reliable, but cost-effective as well.  IVR has become a necessary self-service application for many industries today as a means to reduce costs while still providing their customers with fast and accurate information.  The usage of hosted IVR services has increased steadily as there are many benefits to the client and the solutions  range from simple lookups to complex applications that provide more advanced services.  

Interactive Voice Response Services Typical Applications

  • Account inquiries & balance transfers

  • Credit card and check payments

  • Credit card receipt authorization

  • Automated membership renewals

  • Patient test results

  • Insurance validation

  • Prescription order/refill processing

  • Payroll services

  • Employee benefits programs

  • Donations by phone

  • Check-In Services: employees, seniors, children

  • Appointment confirmations

  • Real-time inventory

  • Shipment & package tracking

  • Insurance and claims processing

  • Dealer location services

  • Automated order processing

  • Informational messages

  • Real estate property information

  • Surveys and public opinion polls

  • Custom Applications

  • Debt Collection

If you have a project that can be automated to help you reduce costs, contact us and let our experts help you to design a custom solution that delivers.  You can also complete our interactive voice response services information request form.

IVR Features

  • Speech Recognition
  • Text to Speech
  • Touchtone or Voice enabled Prompts
  • Reporting
  • Reliable
  • Cost Effective
  • Dedicated toll free number that rings directly to your IVR application