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What is Speech Recognition?

Speech recognition, also known as voice recognition, is the ability of a computer to recognize general words from a wide variety of users. It recognizes the user's answers to move through a services of prompts.  Unlike dictation software, speech recognition software can recognize anyone's speech for select possible phrases within the selected language of the application.  Our state-of-the-art technology incorporates speech recognition into our interactive voice response systems to deliver fast and reliable service to your callers.

What is Text to Speech (TTS)?

Text to Speech, TTS is the ability of a computer to create audible speech from text.  Our IVR solutions can be customized to convert your text data into audible messages presented to the caller.  This a great feature for those wishing to deliver personal information to the caller such as account balances, appointment dates and times, etc.

Contact us for or additional information on how you can utilize speech recognition to improve your IVR application performance.