What is Speech
Speech recognition, also known
as voice recognition, is the ability of a computer to recognize general
words from a wide variety of users. It recognizes the user's answers to
move through a services of prompts. Unlike dictation software,
speech recognition software can recognize anyone's speech for select
possible phrases within the selected language of the application.
Our state-of-the-art technology
incorporates speech recognition into our interactive voice response
systems to deliver fast and reliable service to your callers.
What is Text to
Text to Speech, TTS is the
ability of a computer to create audible speech from text. Our IVR
solutions can be customized to convert your text data into audible
messages presented to the caller. This a great feature for those
wishing to deliver personal information to the caller such as account
balances, appointment dates and times, etc.
Contact us for or additional
information on how you can utilize speech recognition to improve your
IVR application performance.